Lunarglow Warranty

Manufacturer’s Warranty

At Lunarglow, we pride ourselves on supplying products of a high industry standard and quality.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Mirrors: 3 years replacement parts or products for domestic use, 1 year replacement parts or products for commercial use. Labour is not included.

Solace Compact Mirror: 1 year replacement parts or products for domestic use only.

  • The Product Warranty Period commences from the date of purchase.
  • Lunarglow will replace or repair, at its sole discretion, the defective product or parts thereof. Replaced products become Lunarglow's property.
  • Lunarglow is not responsible for the labour and rectification costs related to the repair or replacement of the product.
  • Any claim for warped, chipped or damaged products must be made within 48 hours from receipt of the product.
  • Installation is the acceptance of our products. Installation of faulty, warped, chipped or damaged products will void your warranty.

Exclusion

This warranty does not cover the following:

  • Inability to provide Proof of Purchase and/or Certificate of Electrical Safety (COES) when required by Lunarglow;
  • Products that are not installed by a Licensed electrician and/or tradesperson in accordance with local regulations;
  • Products have been repaired or modified by an unauthorised repairer without Lunarglow’s written permission;
  • Defects caused by improper handling, storage, installation, and maintenance according to Lunarglow’s instructions; improper use or abuse, including excessive heat or moist, excessive pressure, or uneven exposure to weather conditions; accident, fire, lighting, other hazards whether natural or man-made; faulty electrical supply, including power outage or surges; thermal shock; and general wear and tear;
  • Material variations. There might be natural variations in the colour, pattern and finish.
  • Products may be slightly different to the ones featured in photos;
  • Loss or damages caused by a defective product, and any indirect consequential or other loss or damage, subject to your statutory rights;
  • The cost of pickup and delivery.
  • Products sold as clearance or end of line.

Customer Notice-general cleaning

  • Please clean mirror surface with a mixture of 10% methylated spirits and 90% water and use a soft micro-fibre cloth/chamois;
  • Dry off the mirror edges.

Concrete and Aluminium Frames:

  • Please use a soft micro-fibre cloth/chamois and warm water.
  • * Do not use any abrasive, acid or alkaline-based cleaners. Avoid sharp objects and keep heat and hot objects away from all surfaces or Lunarglow products. 

How to Make A Claim

In order to make a claim under the warranty, please contact us here.

Lunarglow reserves the right to change these terms and conditions at any time without prior notice and the right of final decision on the interpretation of these terms and conditions. 

Thank you for choosing Lunarglow Mirrors.