How can we help?

Frequently Asked Questions

Our Mirrors

What makes Lunarglow Mirrors different from regular mirrors?

Lunarglow Mirrors combine sleek contemporary design with advanced LED technology to enhance your space. Our mirrors feature adjustable brightness, automatic anti-fog functionality, and energy-efficient LED lighting with a lifespan of 55,000 hours, ensuring long-lasting performance.

What Do your LED mirrors have adjustable brightness and color temperature?

Yes! Our mirrors are designed with dimmable LED lights and adjustable color temperatures (warm, neutral, and cool white), allowing you to customize the lighting to suit your space, mood, or task.

How does the anti-fog feature work?

The built-in defogger automatically activates when you turn on the mirror’s lighting, ensuring a clear reflection without manual operation. This makes it perfect for use in bathrooms where steam buildup is common.

Do your mirrors need to be hardwired?

No, our mirrors are designed for easy installation and plug directly into a standard wall socket, so there’s no need for hardwiring. Simply mount the mirror, plug it in, and you’re ready to go!

However, if you'd like to hide the power cord behind the mirror, we recommend using a recessed powerpoint.
Recessed powerpoints should be installed my licensed electricians to ensure compliance to Australian safety regulations.

Are Lunarglow Mirrors compliant with Australian safety standards?

Our LED drivers and power supplies are already certified to meet Australian safety standards. We are currently working towards securing full RCM certification for our products.

Do your mirrors come with a warranty?

Yes! All Lunarglow Mirrors come with a 3-year parts warranty, covering manufacturing defects and electrical components. If you experience any issues within this period, please contact our support team for assistance.

How do I clean and maintain my LED mirror?

To keep your mirror in top condition:

  • Use a soft microfiber cloth with a mild glass cleaner.
  • Avoid abrasive materials or harsh chemicals that could damage the LED components.
  • Do not spray cleaner directly onto the mirror—apply it to the cloth first.
  • Keep the LED and touch sensor areas dry to maintain functionality.
What happens if my mirror arrives damaged?

We take great care to ensure our mirrors arrive safely, but if yours arrives damaged, please contact us within 48 hoursof delivery. Send us photos of the damage, and we’ll arrange a replacement or refund in line with our policy.

Can I install the mirror myself?

Yes! Our mirrors come with pre-installed mounting brackets and all necessary hardware for an easy, DIY-friendly installation. Just follow the included guide to securely mount your mirror and plug it into a nearby power outlet.

Shipping

How much does shipping cost?

Shipping in FREE with Lunarglow Mirrors. We currently only ship within Australia.

Can I change the shipping address for my order after it has been placed?

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

Get in touch

Have questions about your order, or a general inquiry?